+971 43624244
info@elegantviewsre.com

Privacy Policy

Effective Date: 20th August 2025

Elegant Views Real Estate Broker ("we", "us", or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you interact with us through our website, social media platforms, or other services in the United Arab Emirates.

1. Introduction

We value your privacy and are committed to protecting your personal data in accordance with applicable data protection laws in the UAE.

2. Information We Collect

2.1 Information You Provide Directly:

  • Name, phone number, and email address
  • Property inquiry details
  • Messages or attachments you submit through forms or WhatsApp

2.2 Information Collected Automatically:

  • IP address and device info
  • Browser type and version
  • Pages visited and time spent
  • Referring website

3. Cookies and Tracking Technologies

We may use:

  • Session cookies
  • Persistent cookies
  • Web beacons
  • Analytics data
  • Advertising identifiers

3.3 Information from Third Parties:

  • Social media profile information (if you engage with our ads or campaigns)
  • Public records related to properties
  • Marketing database information
  • Lead generation services

4. Legal Basis for Processing

  • Consent: For marketing or communications you’ve opted into
  • Contract: To respond to your property inquiry or related interest
  • Legitimate Interest: To operate and improve our business and lead response
  • Legal Obligation: To comply with UAE legal requirements

5. How We Use Your Information

5.1 Primary Business Operations

  • Responding to property inquiries
  • Coordinating with developers
  • Providing assistance or follow-ups
  • Storing and managing leads from forms or campaigns

5.2 Communication and Marketing

  • Sending updates and appointment confirmations
  • Marketing content via email or social platforms (only with your consent)
  • Showing property recommendations based on your preferences

5.3 Analytics and Improvement

  • Understanding website and ad performance
  • Improving services and user experience
  • Internal research and performance tracking

5.4 Legal and Security

  • Complying with legal regulations
  • Preventing fraud or misuse
  • Maintaining secure and accurate records

6. How We Share Your Information

6.1 Developers: We only share your name and contact details with the property developer after you’ve expressed clear interest and are ready to proceed by filling an Expression of Interest (EOI) form.

6.2 Service Providers: Hosting, email, analytics, CRM, lead tracking.

6.4 Legal Requirements: Shared when required by UAE law with regulators, courts, or advisors.

7. Data Storage

Your information is securely stored on UAE-compliant servers. If outside UAE, it is handled using secure approved methods.

8. Data Retention

  • Property Inquiries: 3 years
  • Marketing: Until unsubscribed
  • Analytics: 26 months
  • Transactions: 7 years
  • Legal: As required by law

10. Do Not Sell or Share My Personal Information

We do not sell your data. You may opt out of marketing anytime.

11. Cookies and Tracking

11.1 Types of Cookies: Essential, Analytics, Marketing, Preferences

11.2 Third-Party Cookies: Google Analytics, Google Ads, Meta Pixel

11.3 Cookie Management: Via browser, cookie banner, or opt-out tools.

12. Data Security

We apply SSL, secure servers, access control, and trained staff. However, no system is 100% secure.

13. Children’s Privacy

Our services are not intended for under-18s. If such data is found, it will be deleted immediately.

14. Third-Party Websites

External sites are not covered by this Privacy Policy.

15. Changes

We may update this policy. Latest version will always be here.

16. Data Breach

Users and UAE authorities will be notified if a data breach occurs.

17. Contact Us

Email: info@elegantviewsre.com
Phone: +971 4 3624 244
Office: Office No 304, Garhoud Community, Al Garhoud, Dubai.